Eventim Reviews

I reached out for help with wheelchair-accessible seating and ended up getting passed from one person to another without anyone actually fixing it. I get that things can be busy and not every issue is simple, but accessibility should be handled more clearly and fairly. It was a stressful experience when it really didn’t need to be.

I’m particular about this kind of thing, and the translations felt off to me. Some pages were partly in English and partly in awkward translated text, which made the whole experience feel a bit unfinished

Maybe I just caught the site at a bad time, but the fees didn’t show up until late in the process, which felt frustrating. Then the checkout froze on me twice, so by that point I was just annoyed and ready to be done.

I only found out about the event time change at the last minute, or close enough to it. I’d already booked my travel by then, so yeah, not exactly helpful, Eventim.

I got a presale code and made sure to join early, thinking I’d actually have a better shot at decent seats. Instead, the site kept freezing and sending me back in the queue. By the time I finally got through, pretty much all the good seats were already gone. it just felt misleading. What’s the point of offering priority access if it falls apart right when tickets go live?

I tried using the website and app, but it was a hassle. The website kept freezing, and app logged me out every time I tried to do something. Finding tickets was way more confusing than it should be, and checkout failed twice before I gave up. Really annoying experience overall...

The seats looked available at first, but then they disappeared right when I got to checkout 😩. It kept pushing me into bad seats instead, which was really annoying and felt like a total waste of time.

My event got cancelled, so I figured getting a refund would be straightforward, but it ended up being a hassle. The emails I got felt super copy-pasted, and I had to keep checking in myself to see what was going on. That part was weird, especially since it was my money just sitting there. I did get the refund eventually, but it took ages and there weren’t many clear updates along the way. Not the absolute worst experience, but definitely more stressful than it needed to be.

I had a weird login attempt on my account, and the warning showed up later than I would’ve expected. I changed my password right away, but it just made me feel like the fraud protection side isn’t as solid as it should be. Support was fine, I guess, but they mostly gave me the usual basic steps and didn’t really explain much beyond that. For a ticket site that handles payments, I expected a bit more. It’s not awful, but I don’t know, I don’t fully trust the account security now

I had a really disappointing experience with Eventim’s customer support. I sent three messages about my tickets and every single time I only got an automatic reply. i felt a bit embarrassed having to keep checking and following up like I’d done something wrong, but no actual person ever responded, even after more than a week.

It was so frustrating because the event date was getting closer and I had no idea what I was supposed to do. For a company that sells tickets to events, the support felt way too slow and unhelpful. I really don’t think I’d use them again.

I went in and changed my email preferences twice, thinking that would fix it. At first I figured, okay, maybe it just takes a little time to update. But nope, the promo emails keep coming, and now it’s just irritating. I liked the service fine before, but this is really starting to get on my nerves.

i added the ticket insurance thinking i’d be covered if something came up. then when i actually looked into it, there were all these tiny exceptions that made it way less useful than i expected. Eventim really doesn’t make it clear enough during checkout

I’m annoyed with Eventim. I bought tickets, and then only afterwards realized how limited, and confusing, the transfer and resale options are. I tried looking for clear help, but it just felt like I was going round in circles, with no straightforward answers. It really feels like once they’ve got your money, you’re stuck. I definitely won’t be using them again.

At first the ticket price looked fine. Reasonable, even. Then I got closer to checkout and suddenly there were extra fees added on. Not really clear what you’re actually paying until the very end. Feels a bit sneaky, honestly. I don’t mind fees if they’re shown upfront, but this was just annoying. Ended up paying more than I expected. Probably won’t use Eventim again if I can avoid it...

I ordered my tickets weeks before the show, so I figured everything would be fine, right? But they didn’t show up until the day before, which was stressful. I reached out to support, but they weren’t much help either. In the end, the tickets worked and I got in, but why make people worry like that after they’ve already paid?

I tried using a voucher and a gift card on Eventim it was such a frustrating process. The code wouldn’t go through properly, and the help pages didn’t really tell me anything useful. I kept getting pushed back and forth at checkout like I was supposed to just calmly wait and figure it out myself, which made it even more annoying. It felt like I had to be forced into having patience for something that should’ve been simple, especially since the money was already paid. Definitely wouldn’t buy one again

I showed up at the venue excited and figured getting in would be straightforward. Then the scanner kept saying my Eventim ticket was invalid, even though everything looked fine on my end. Staff bounced me between two different queues, and by the time it was sorted, I’d already missed the first few songs. it went from fun night out to complete nonsense real fast. Support afterward didn’t help either, so yeah, I won’t be doing that again.

I’m almost positive the time was wrong, because I showed up thinking I was on schedule and ended up nearly missing the whole show. Maybe I missed something somewhere, but it definitely felt like the timing info wasn’t accurate.

I showed up early thinking that would help, but somehow people who came in after me were called before me. Compared to other places I’ve been where the line feels orderly, this waiting room just felt random. It was frustrating and made the whole visit start off on the wrong foot.

I tried buying tickets twice and both times my bank approved the payment, then the site just got stuck and my basket emptied. No proper error, no useful help, just a bunch of vague polished-sounding customer service language that didn’t actually fix anything. Wasted my time, and by the end the tickets were gone.